F.A.Q.

If you have any questions that are not answered here please reach out to customer service.

General Questions

Do you actually make all of these products yourself?

Yes! Our products are formulated (by Arlene) and hand made by our team! There is one exception: we teamed up with a fantastic formulator to make our amazing mascara with A’del approved ingredients! It is made in the USA.

Are your products pregnancy safe?

Yes, generally they are. All of our color cosmetics are extremely safe and some of the purest on the market. The only question is with the essential oils and pregnancy. (And to be perfectly honest synthetic fragrances can do a lot of harm…And synthetic fragrances are in a lot of so called natural products!)

But I ALWAYS want people to ask their health care providers as many of them have differing opinions on essential oils. Blue tansy would be the only essential oil I would want pregnant women to be cautious with early in the pregnancy.  But even with saying that we have had many pregnant women use it with no problem. As mentioned, talk to your health care provider with any questions or concerns you may have.

What is the difference between the essential skincare set and the blue lagoon skincare set?

If your skin is normal to dry or if you have maturing skin purchase the essential set. If your skin is normal to oily with sensitivities and acne purchase blue lagoon set.

Do you recommend any products for stretch marks?

We make no guarantees that our products will heal, reduce or prevent stretch marks. That being said, many of our customers have raved about the results they got during pregnancy with our lotion bars and blue lagoon body oil. 

What product should I use for eczema?

When it comes to eczema, we have several amazing options that not only provide relief but also help with healing. Our lotion bars are a customer favorite with countless success stories! (The unscented version is also safe for babies.)

Additionally, our facial stick, Blue Lagoon face balm, and even our diaper cream are fantastic choices. All of these products are versatile and can be used anywhere on the body.

Which foundation to choose for my skin type?

Our loose foundation offers light to full coverage and is recommended for all ages and skin types, particularly beneficial for maturing skin.

Our cream foundation provides light to medium coverage and is suitable for most ages, especially those with balanced skin types. (Our cream foundation doubles as a concealer. tip: many of our customers have reported back after faithfully using our skincare products stating that concealer was no longer necessary!)

Our Moisturizing Foundation offers light to full coverage and is suitable for all skin types and ages! This product is NEW and it comes in a stick for easy application.

Does oil cleansing actually remove all makeup?

We are often asked if oil cleansing actually removes all makeup from the face… Yes! It only takes a matter of seconds and gentle massaging to not only nourish, heal, hydrate, restore and protect your skin with natural oils, but also remove every speck of makeup! Our skincare sets contain everything needed for morning to night skincare, no additional products required! Watch a demonstration here

How do I know the sizes of your products?

All product sizes can be found on each product page under the “ingredients” drop-down. 

Is it necessary to use A'del skincare in conjunction with A'del cosmetics or can I continue using my skincare from another brand?

All of our products are specifically formulated to deliver optimal results when used together. We stand behind the quality and effectiveness of our products when followed as part of our recommended routine. While you're welcome to try combining them with other brands, we cannot guarantee the same level of performance or results.

Deal Questions

I am having trouble with the discount code

Things to look for:

  • make sure your order reaches the required minimum $
  • make sure to add the free gift item to your cart after the minimum $ has been reached
  • make sure to use all capital letters in the promo code
  • Make sure you are only trying to use one code per order
  • Make sure you are not using a code for first time orders on your 2nd/3rd…order, as this will not be valid.

Foundation Application

How to Apply The Moisturizing Foundation

Simply prep the skin with a few sprays of either essential or blue lagoon hydrate. Once that has dried, swipe the foundation stick where desired on the face (can be used as a spot foundation, concealer or full face foundation). Blend with your fingers, the Chubby Blender brush or the A'del Blender. Moisturizing Foundation Tutorial

How to Apply the Loose Foundation

Start by prepping your skin with Essential Hydrate and Moisturize (or Blue Lagoon Hydrate and Face Balm). Apply the loose foundation using a jumbo buffer or jumbo flat top brush for a fantastic, glowing finish. Loose foundation tutorial

How to Apply The Cream Foundation

Begin by prepping your skin with Essential Hydrate and Moisturize (or Blue Lagoon Hydrate and Face Balm). Massage it into your skin. Dot the foundation around your face using your finger, then blend it with the Adel blender. Tip: Start with a thin layer and build gradually for your desired coverage. Cream foundation tutorial

How do I know which Foundation shade to purchase?

We are here to assist you with finding the perfect match! To proceed, contact us here to request a “Color Match” and we will help you find the perfect foundation shade for your skin tone, as well as provide helpful tips, techniques and video tutorials.

Skin Care Questions

What is the difference between the Rose Mask and the C&C Mask?

The rose mask is incredibly gentle and ideal for normal to dry skin types. It pairs beautifully with the Essential Line, enhancing its calming and toning effects. While it also works well with the Blue Lagoon Line, its soothing properties make it a great choice for anyone seeking a gentle touch.

On the other hand, the C&C mask is more invigorating, stimulating blood flow to the skin. This makes it particularly beneficial for oily or younger skin, though it can still be suitable for other skin types depending on individual needs.Ultimately, both masks are versatile and can be used with any skin type, so you really can't go wrong with either choice!

How long do the Essential and Blue Lagoon Skincare sets last?

While this can vary from person to person, our essential skincare set is known to last anywhere from 6-9 months and Blue Lagoon 4-6 months. 

How to use the Blue Lagoon skincare set

Oil cleansing offers a luxurious and therapeutic way to care for your skin. When used correctly, its benefits are remarkable!Here's how to use it: Massage the cleanser into your skin for 1-2 minutes. The gentle massage helps dissolve makeup and daily grime. The crucial step of steaming your face with a warm washcloth follows: steam your face for at least 1 minute to open pores and release toxins. Once the cloth cools, gently wipe away residue. If makeup or oils remain, repeat the warm cloth step until your face feels clean. This ritual should be relaxing, with aromatherapy benefits from essential oils. For any lingering makeup or oils, continue wiping gently with a warm, wet cloth—consider using a Norwex cloth for best results. Afterward, spray the hydrating mist all over and immediately massage in the face balm. The Hydrate step primes your skin to absorb the nourishing oils in the balm or moisturizer, don't skip it. The entire process takes about 4-5 minutes and makes for a wonderful end-of-day routine! Watch Tutorial Here

How to use the Essential skincare set

Oil cleansing is a luxurious and therapeutic method for skin care that offers incredible benefits when used correctly!

Here's how to use it: Gently massage the cleanser into your skin for 1-2 minutes to dissolve makeup and daily grime. The warm washcloth step is crucial—steam your face for at least 1 minute to open pores and release toxins. Once the cloth cools, use it to wipe everything away. If any oil or makeup remains, repeat the warm cloth step until your face feels clean. This should be a relaxing ritual with aromatherapy benefits from the essential oils. For any residual makeup or oils, continue gently wiping with a warm, wet cloth—I recommend using a Norwex cloth for optimal results. Afterward, spray hydrate all over and immediately massage the moisturizer into your skin. This hydrating step prepares your skin to absorb the rich oils found in the face moisturizer, don't skip it. The entire process takes about 4-5 minutes and is a wonderful way to end your day! Watch Tutorial Here

Ingredient Questions

Is RAW coconut oil non comedogenic?

We are often asked if our products are non-comedogenic, specifically as it relates to "raw coconut oil" as a common ingredient. Our raw coconut oil is suitable for all skin types, including sensitive, oily and acne-prone skin. Conventional coconut oil can be comedogenic, however, we use 100% raw, unrefined coconut oil, very different from the coconut oil you will find on the shelf in traditional stores. We avoid any heat processing with our coconut oil so you get the best and most pure version in our products.

When the coconut oil is prepared this way, your skin can truly reap the natural healing properties and benefits. For instance, coconut oil is a natural antioxidant, which helps against free radical damage (otherwise known as premature aging). It’s also known for its high levels of lauric acid and caprylic acid which are antifungal, antibacterial and antimicrobial as well as anti-viral so it won't clog your pores. This makes it a perfect choice for keeping skin clean, healthy and acne-free.

I see that you use seed oils in some products, can you explain your stance as I am hearing conflicting messages on seed oils in regards to my health?

Let me start by saying not all oils are created equal. The seed oils that are controversial are industrialized seed oils. They include (but aren’t exclusive to) soybean oil - the most commonly used, corn oil, cotton seed, oil, safflower oil, canola oil (rapeseed), peanut oil, palm kernel oil, sunflower oil and others. Most of these oils are GMO varieties, are hexane extracted, which is a byproduct of crude oil and are often full of free radical damage due to the high heat needed to extract the oil from the seed. Recent studies shows that it causes damage to cells internally when you eat them and unfortunately, many people are consuming these daily thanks to fast food restaurants and processed foods, including salad dressing, mayo etc.But what about a sunflower seed oil that is not GMO and is cold pressed on a small farm in Georgia. That’s the exact oil used in A’del Natural Cosmetics. This oil is entirely different. It smells different, it taste different, it has all of the vitamins, minerals, fatty, acids, etc. intact because there has been no heat or chemicals used to extract the oil. It is just simply oil pressed out of the seed. That type of oil has many many benefits not only to the body but also to the skin. *A’del only uses non GMO, cold pressed seed oils

Is your Titanium Dioxide nano or non-nano?

There are differing views on what is toxic and what isn't, but we have
reviewed data over the years concerning these ingredients and from
the information we have studied and from different research we have
come across we have concluded that the biggest issue with this
ingredient are the nano particles. Nano particles are tiny particles that
enter the blood stream via the lungs and Titanium Dioxide has caused
the biggest upset lately. But if the particle size is large, which ours is,
then this concern seems invalid. The size we purchase can't penetrate
the lungs in that way and actually if the product is a cream or liquid
containing this ingredient the issue is a non issue as well since it's the
dust that may/may not be the concern.So, until there is further
research that proves otherwise, we will continue to use non nano
Titanium Dioxide as it is, in our opinion, one of the most non toxic
options for color in the beauty industry. Unfortunately, other options
are dyes and lakes, which are made from petroleum so those have
never been options for us. Titanium Dioxide helps product have
opacity which helps to bring coverage - like foundation - and without it
you would have a light dusting of powder covering your face but no
coverage. We have decided that the risk is minimal since it's non
nano.I know information out there can be very confusing and
conflicting. We try to sift through the data and come up with
reasonable conclusions using critical thinking and logic. Sometimes
the research is skewed one way or the other depending on a specific
lawsuit - so sifting through those biases has to be considered before
coming to conclusions. * A’del only uses non nano titanium dioxide

Gift Card & Store Credit Questions

How to send an e-gift card to a friend/family member?

Currently, the best way to send our e-gift cards to a friend or family member is to purchase it
yourself and then forward the email containing the gift card code to the recipient. At this time,
we don’t have the option to send it directly to someone other than the purchaser, but we’re
exploring this feature for the future.

How do I use my e-gift card or store credit?

Simply enter the code that you received in your e-mail inbox at checkout in the "discount code or
gift card" box.

Contact Us Here