Return Policy
*All orders placed after October 12th adhere to this policy:
Thank you for shopping with us at A'del! We want you to love your cosmetics and skincare products but we also know that things sometimes don't work out. If you’re not completely satisfied, please review our return policy below.
Return Period
You may return items within 30 days of the shipping date for an exchange or in-store credit.
RE:DO
This add on at checkout provides free return shipping for exchanges and store credit, as well as shipping insurance for lost, stolen or missing packages. Each customer has the option to remove this at checkout. If a customer opts out of RE:DO at checkout, return shipping is the responsibility of the customer and lost, stolen or damaged items due to shipping are not covered.
To Initiate a Return, start here
If you send an item back without going through our return portal or use your own shipping label, we won’t be able to process the return and it will be denied. Thank you for understanding!
As soon as your return is processed in our facility, you will immediately be notified. Please note that it can take up to 10 days for returns to be processed once they have reached our facility. Your store credit will be issued via the e-mail address used at checkout.
We stand behind our products and are here to help!
Need help choosing foundation? Write us!
Not happy with the products you received? Write us!
Need assistance finding the perfect skincare for your skin? Write us!
Is your skin experiencing a purge to a new oil cleansing routine? Learn more here
Non-Returnable Items:
- Makeup brushes
- Final Sale Items
Items marked as "Final Sale" are not eligible for exchange, or store credit. Our Black Friday and A'del Anniversary sales are final sale.
Items arrived damaged or defective may be replaced for free or given store credit by contacting Customer Service within 3 DAYS of delivery. customerservice@adelnaturalcosmetics.com
Contact Us:
We want you to be completely satisfied with your purchase! Please do not hesitate to reach out before a purchase for assistance or if you have any issues with the products that you received. We are ready to work with you to find the absolute perfect shades and skincare products for you! You matter to us! Reach out here.
Complimentary Foundation Color Matching Service:
Reach out here before ordering for a complimentary foundation color match. This service also includes helpful tips and video tutorials for each of our products, as well as a guide to choosing the correct skincare products for your skin type. If we match you incorrectly, we will send you a new foundation shade, no hassle on your end!
CANCELLATIONS/CHANGES:
Getting packages to our customers quickly is very important to us. Because of this, we can’t cancel, change, or modify an order once it’s been placed. Please make sure you order the products you really want and enter the right shipping address. Check your cart carefully to ensure everything is correct, and double-check the shipping address before finishing your order.
Also, remember to choose your preferred shipping method before checking out, as we can’t change it once the order is placed.