- We offer free shipping on all orders in the U.S. We do not ship internationally.
- We Prioritize shipping your orders out in a timely manner! All orders are packaged and sent to our mail courier within 1-2 business days. Once the packages are out of our hand we have no control over the speed at which they are delivered.
- A'del Natural Cosmetics is not responsible for packages once they leave our warehouse. We offer optional insurance (available during checkout), which we recommend to protect against damage or loss during transit.
- We ship Monday-Friday excluding statutory holidays.
- Shipping estimations at checkout are for business days and non holidays only. We can not control how long a package takes to arrive. If you choose to pay for a specific shipping option, instead of choosing our everyday free shipping, we are unable to refund that shipping cost if your order does not arrive in the estimated window.
Wrong Address Disclaimer
- It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times.
- If a package is returned to sender due to a “wrong address”, there will be a resending fee where the customer is responsible to pay.
- If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
Route Shipping Insurance
- We want to offer our customers an extra layer of assurance, and we are happy to announce Route as an option for our customers to add to all their purchases. Route is a shipping insurance company that offers shipping protection.
- Route Package Protection covers lost, stolen, and damaged items. When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes.
- If shipping insurance is opted out of, we unfortunately, can't do anything to further assist you.