Shipping policy

Shipping Policy

  • We offer free shipping on all orders $85+ in the U.S.
  • We Prioritize shipping your orders out in a timely manner! All orders are packaged and sent to our mail courier within 1-2 business days. Once the packages are out of our hand we have no control over the speed at which they are delivered. 
  • A'del Natural Cosmetics is not responsible for packages once they leave our warehouse. We offer optional insurance (available during checkout), which we recommend to protect against damage or loss during transit.
  • We ship Monday-Friday excluding statutory holidays. 

 SUBSCRIPTION SHIPPING

Subscription orders follow our standard shipping policy. Subscription orders of $85 or more qualify for free standard shipping, while subscription orders below $85 are subject to the applicable standard shipping charge.

Because subscription orders recur automatically, the shipping charge applicable to an upcoming subscription order may change if the contents or value of the subscription are changed.

Canceling a subscription does not cancel an order that has already been processed for fulfillment.

WRONG ADDRESS DISCLAIMER

 

  • You have 30 minutes after checkout to update your shipping address yourself, using the link on your order confirmation page or in your confirmation email. Please double-check your address during that window, since we're unable to make changes after it closes.
  • After the 30-minute window, it is the buyer's responsibility to ensure the shipping address entered was correct. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.
  • If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1–4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

DELAYED OR MISSING PACKAGES
If your tracking shows no movement or your package hasn't arrived by the estimated delivery date:
1. Please allow 1–4 business days for tracking to update — this is normal and does not mean your package is lost.
2. Contact the mail carrier directly first, as they often have more real-time information than we do.
3. If there is still no tracking movement or delivery 15 business days after your order was fulfilled, contact us at customerservice@adelnaturalcosmetics.com and we'll take the next step with you.

Orders with Checkout Plus are eligible for a free replacement once the 15-business-day window has passed with no resolution — no hassle. Orders without Checkout Plus are not covered for shipping loss or delay.

CHECKOUT PLUS (powered by RE:DO)
Checkout Plus is an optional shipping protection add-on available at checkout.


• With Checkout Plus: Free return shipping for exchange or store credit, plus a free replacement if your package is lost, stolen, or damaged in transit — no hassle.
• Without Checkout Plus: You're responsible for return shipping costs, and we're unable to cover any loss, theft, or damage that occurs during shipping.

If a covered package needs to be replaced, Checkout Plus covers the item subtotal, the Checkout Plus fee, shipping costs, and taxes.