Refund policy
Return and Refund Policy
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Return Period
We want you to feel confident about your purchase, so here's exactly how returns work:
• Orders with Checkout Plus: You have 30 days from your order date to return eligible items for an exchange or store credit, with free return shipping — no questions asked.
• Orders without Checkout Plus: You can still return eligible items within 30 days for an exchange or store credit — you're just responsible for the return shipping cost. Checkout Plus is what covers that shipping cost for you, plus protects your order if it's lost, stolen, or damaged in transit.
Not sure if a product's right for you? Reach out to us before you order — we're happy to help you choose the right fit, shade, or formula so you love what arrives.
Subscription Orders
SUBSCRIPTION ORDERS
Subscription orders are subject to the same return and refund eligibility requirements as one-time purchases unless otherwise stated.
Customers may skip, reschedule, or cancel an upcoming subscription order through their customer subscription portal before the order is processed. Once a subscription order has been processed, canceling the subscription will not cancel that order.
Canceling a subscription stops future recurring orders but does not automatically provide a refund for an order that has already been processed, shipped, or delivered.
If you receive an incorrect, damaged, or otherwise eligible product, please contact customerservice@adelnaturalcosmetics.com in accordance with the requirements and timeframes stated elsewhere in this Refund Policy.
Shipping charges are non-refundable except where required by law or where otherwise expressly stated in this policy.
To Initiate a Return, start here
If you send an item back without going through our return portal or use your own shipping label, we won’t be able to process the return and it will be denied. Thank you for understanding!
As soon as your return is processed in our facility, you will immediately be notified. Please note that it can take up to 10 days for returns to be processed once they have reached our facility. Your store credit will be issued via the e-mail address used at checkout.
We stand behind our products and are here to help!
Need help choosing foundation? Write us!
Not happy with the products you received? Write us!
Need assistance finding the perfect skincare for your skin? Write us!
Is your skin experiencing a purge to a new oil cleansing routine? Learn more here
Non-Returnable Items:
- Makeup brushes
- Final Sale Items
Items marked as "Final Sale" are not eligible for exchange, or store credit. Our Black Friday and A'del Anniversary sales are final sale.
Items arrived damaged or defective may be replaced for free or given store credit by contacting Customer Service within 3 DAYS of delivery. Please open all items and inspect them once they are delivered, even if you are ordering ahead of when you need to use them. We can not replace damaged items after 3 days.
Contact Us:
We want you to be completely satisfied with your purchase! Please do not hesitate to reach out before a purchase for assistance or if you have any issues with the products that you received. We are ready to work with you to find the absolute perfect shades and skincare products for you! You matter to us! Reach out here.
Complimentary Foundation Color Matching Service:
Reach out here before ordering for a complimentary foundation color match. This service also includes helpful tips and video tutorials for each of our products, as well as a guide to choosing the correct skincare products for your skin type. If we match you incorrectly, we will send you a new foundation shade, no hassle on your end!
CHECKOUT PLUS (powered by RE:DO)
Checkout Plus is an optional add-on available at checkout that provides:
• Free return shipping for exchange or store credit
• Shipping protection for packages that are lost, stolen, or damaged in transit
If your Checkout Plus–protected package is lost, stolen, or arrives damaged, we'll replace your order — no hassle. This includes coverage of the item subtotal, shipping costs, and applicable taxes.
Orders without Checkout Plus are not covered for loss, theft, or damage during shipping. You can still return or exchange eligible items — you'll just be responsible for the return shipping cost.
Checkout Plus can be removed at checkout if you prefer not to add this protection — just know that doing so means you'll cover your own return shipping costs, and your order won't be covered if it's lost, stolen, or damaged in transit.
