Cancellation policy

Order Changes & Cancelations

You have 30 minutes after checkout to change or cancel your order yourself — just use the link on your order confirmation page or in your confirmation email. This lets you fix a typo'd address, swap a product, or cancel entirely, no need to contact us.

After that 30-minute window, we're unable to make changes or cancellations. Because we're a small team, we begin preparing your order shortly after it's placed, so we're not able to guarantee changes once that window closes. We'd recommend double-checking your cart and shipping details during that window to make sure
everything's right.

Subscriptions

Subscriptions with A'Del Natural Cosmetics automatically renew according to the delivery frequency selected by the customer. Eligible new subscriptions receive 25% off the first subscription order, followed by 5% off recurring subscription orders.

Your payment method will be automatically charged for each recurring order unless you skip, reschedule, or cancel your subscription before the applicable order is processed.

You may cancel your subscription at any time through your customer subscription portal. There is no cancellation fee.

Cancellation applies to future subscription orders only. If an order has already been processed before your cancellation is submitted, cancellation will not cancel that order, and the processed order will be subject to our Refund Policy.

Customers may also use the subscription portal to manage available subscription settings, including skipping or rescheduling upcoming orders and changing delivery frequency.

For assistance, contact customerservice@adelnaturalcosmetics.com.