Return Policy

Return Policy:

Return requests must be submitted within 30 days of the date your order was placed. 

A'del Natural Cosmetics team reviews all return requests. Please allow 2 business days for confirmation.

Returns must be sent back within 1 week of return request being approved. 

Returned products must be in original packaging. If product arrives back to us without its original packaging you will be credited 50% of paid for product.

In store credit will be processed in the form of a gift card once the return has been received.

If you used our foundation color matching service and we matched you incorrectly, you may exchange your foundation one time. Please contact madeline@adelnaturalcosmetics.com for assistance. (this one time exchange is only available to those who used our color matching service. If you picked a foundation shade without using this service, you are not eligible for an exchange.)

You may cancel your order at any time until your order has shipped. Once your order has shipped, it cannot be cancelled. To cancel your order, email lauren@adelnaturalcosmetics.com

 

Frequently Asked Questions:

30 DAYS

We accept returns for unused/untouched products within 30 days of purchase.

 PRODUCTS THAT CANNOT BE RETURNED

Sale Products and Gift Cards

 SHIPPING COSTS

You have the choice of mailing your return back through your own mail service or if you use the shipping label provided $7.95 will be deducted from your refunded amount. If you are returning an item because of a defect or A'del error, there will be no fee. 

 

REFUND OPTIONS

All refunds will be in store credit in the form of a gift card.

 

ADDRESS TO SHIP RETURNS

A'del Natural Cosmetics

attn: Returns

P.O. Box 1332

Comfort, TX 78013

 

DAMAGED OR MISSING PRODUCTS

If your product is damaged, was never delivered, or is not what you ordered please reach out to customer service within 14 business days of when the package was delivered.